Privacy Policy

Information we may collect

When you browse the website, create an account or use casino services, Joo Casino may collect information that is needed to provide those services and meet applicable requirements. The information collected depends on how you use the website, the features you access and the choices you make.

Account and contact details

This may include your name, date of birth, residential information, country or state, username, password, telephone details and email address. We may also record information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us. Keeping this information accurate helps us operate your account and respond to requests.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request or receive verification information. This can include identity documents, proof of address, images or other information required to complete checks. Verification data may be reviewed to help prevent account misuse, fraud, money laundering, underage access and other prohibited activity.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Depending on the payment method, information may also be processed by payment service providers. We generally use payment and transaction information to process requests, maintain accurate records, investigate unusual activity, support account queries and meet legal and compliance obligations.

Device, usage and cookie information

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used and dates or times of access. We may also collect information about how the website performs and how players interact with its features.

We may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve security, understand website usage and assist with relevant communications. Cookies are small files stored on your device. You can manage or remove cookies through your browser settings. Disabling some cookies may affect the availability or performance of parts of the website.

How we use personal information

Personal information is used for clear business, service and compliance purposes. We aim to collect information that is reasonably relevant to those purposes and to handle it in a way that is consistent with this Policy.

• Create, maintain and administer your Joo Casino account.
• Provide casino services, process gameplay activity and display account information.
• Process deposits, withdrawals and other payment-related requests.
• Complete age, identity and account verification checks.
• Detect, prevent and investigate fraud, suspicious activity, collusion, abuse, unauthorised access and other security risks.
• Communicate with you about your account, transactions, service updates, security matters and support requests.
• Provide customer support, investigate complaints and resolve disputes.
• Personalise or improve website content, features, functionality and performance.
• Monitor technical activity, maintain security and troubleshoot faults.
• Send marketing or promotional communications where permitted and where you have provided or not withdrawn the relevant consent or preference.
• Meet applicable legal, regulatory, taxation, responsible gambling, accounting and record-keeping obligations.
• Establish, exercise or defend legal rights and protect the rights, property and safety of players, Joo Casino and others.

Where information is used for marketing, you can choose not to receive promotional communications. Account, security, service and legal messages may still be sent where they are necessary to operate the account or communicate important information.

Lawful and reasonable handling

We handle personal information on grounds that may include providing a requested service, administering an account, complying with an obligation, protecting security, preventing misuse, pursuing legitimate business purposes and responding to your choices. Where consent is relied on, you may withdraw it as described below. Withdrawal does not affect processing that has already taken place or processing that is allowed or required on another basis.

Sharing, security and retention

Joo Casino may share relevant information with service providers and professional partners that help operate the website and provide services. These may include payment providers, identity and verification providers, technology and hosting providers, fraud prevention services, customer support providers, communications providers, auditors and professional advisers. Information may also be disclosed where necessary to comply with a legal request, protect users or the website, investigate suspected wrongdoing, or support a business transfer or similar transaction.

Service providers may process information on our behalf and may be located in Australia or another country. Where information is handled outside Australia, appropriate steps are taken to manage the transfer and protect the information as required by applicable privacy obligations. Third parties may have their own privacy notices, and you should review them where relevant to a payment, verification or other service.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you suspect unauthorised account activity.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. After the applicable period, information may be securely deleted, anonymised or retained only where there is a continuing legitimate need.

Closing an account does not automatically remove every record associated with it. We may need to retain information to meet record-keeping duties, deal with disputes, prevent repeated misuse, complete investigations, protect our legal interests or comply with a lawful request.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights regarding the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@joo-casino.best. Please clearly describe your request and provide enough information for us to identify your account and understand what you need. For security, we may ask you to verify your identity before releasing information, changing account details or completing a request.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask us to delete personal information that no longer needs to be held, noting that some records must be retained for legal, security, dispute or compliance reasons.
• Marketing consent: withdraw consent or change your marketing preferences by contacting support@joo-casino.best or using an unsubscribe option included in a marketing message where available.

We will consider requests in line with applicable requirements and respond within a reasonable period. If we cannot complete a request, we will explain the reason where permitted. You may also raise a privacy concern with the relevant privacy authority in your place of residence if you are not satisfied with how a request has been handled.

Children and account information

The services are intended for eligible adults only. We do not knowingly invite children to create accounts or provide personal information. If you believe a child has supplied information through the website, contact support@joo-casino.best so the matter can be reviewed and appropriate steps can be considered.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on this page, together with its effective date where applicable. You should review the Policy periodically. Continuing to use the website after an update may indicate that you have read the revised information, subject to any consent required by law.