Cookies Policy

About this policy

Joo Casino uses cookies and related technologies to help operate, protect and improve its website. This policy applies to cookies placed through our website and to similar technologies that collect or store information on a computer, tablet, mobile phone or another device. The technologies used may change over time as our website, service providers and legal requirements develop.

A cookie is a small text file that a website may place on your device when you visit. Cookies can allow a website to recognise a device, remember selected settings and understand how visitors use online services. Some cookies are set by the website you are visiting, while others may be set by third-party providers that support functions such as security, analytics, advertising or customer assistance.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be combined with other information associated with your account, browser or device. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

By continuing to use our website, you may consent to the use of cookies where consent is required. You can also manage available choices through your browser settings or any cookie preference tool displayed on the website. Disabling some cookies may affect how the website operates or whether certain features are available.

How cookies may be used

The types of cookies used on a website can differ depending on the pages, features and services you access. Joo Casino may use cookies and similar technologies for the following general purposes:

• Essential operation: These cookies may be needed to provide core website functions, maintain a secure session, support account access and remember actions taken during a visit.
• Security and fraud prevention: Cookies and similar technologies may help identify unusual activity, protect accounts, reduce misuse and support the integrity of gambling and payment-related services.
• Preferences: These cookies may remember choices such as language, region, display settings or other options so the website can provide a more consistent experience.
• Performance and analytics: These technologies may provide information about visits, page use, navigation and technical performance. This can help identify errors and improve the website.
• Functionality: Cookies may support help tools, interactive content, account-related functions and other services requested by a visitor.
• Marketing and advertising: Where permitted and used, these technologies may help measure campaigns, limit repeated advertisements or show content that is more relevant to a visitor's interests.
• Compliance and responsible gambling: Information from cookies or similar technologies may assist with service controls, age and identity processes, responsible gambling features, auditing and compliance obligations.

Not every cookie is used for every visitor, and not all cookies perform the same function. Some cookies are temporary and are removed when you close your browser. Others remain on your device for a period of time or until you delete them. The duration of a cookie may depend on its purpose, the provider that sets it and the settings applied to your browser or device.

Types of cookies and similar technologies

Session cookies are generally used during a single browsing session and expire when the browser is closed. Persistent cookies remain for longer and may allow a website to recognise a returning device. Persistent cookies can usually be removed through browser settings or other controls available on your device.

First-party cookies are placed by Joo Casino or by a service operating on our behalf. They may support essential website functions, preferences, security, performance measurement and other activities connected with the operation of our website.

Third-party cookies are placed by providers whose services may be used on or through the website. For example, third parties may assist with analytics, security, content delivery, customer support, advertising measurement or payment and verification processes. Those providers may use information collected through their technologies in accordance with their own privacy notices and terms.

We may also use technologies that perform a similar role to cookies, including pixels, tags, software development kits, local storage and device or browser information. These technologies may help us understand whether content has been viewed, whether a link has been used, how a service performs or whether activity appears secure and legitimate.

The use of similar technologies does not necessarily involve placing a traditional cookie on your device. Your available control options may therefore depend on the technology involved and the settings provided by your browser, device, operating system or the relevant service provider.

Your choices and cookie controls

You may have several ways to manage cookies. If a cookie banner or preference centre is available, you can use it to accept, reject or adjust non-essential categories according to the options shown. Your choices may be stored in a cookie so that the preference tool does not ask you again during every visit.

You can also use your browser settings to block, delete or restrict cookies. Most browsers provide controls under settings, privacy or security menus. Instructions vary between browsers and devices, so you should refer to the relevant provider for current guidance. Some mobile devices also provide controls for limiting tracking or resetting advertising identifiers.

If you block all cookies, essential functions may not work correctly. You may be unable to sign in, maintain a secure session, save preferences, complete certain processes or access parts of the website. Deleting cookies may also remove saved preferences and require you to make those choices again.

Browser-based controls may apply only to the browser or device on which they are set. If you use more than one browser or device, you may need to repeat your choices. Opting out of personalised advertising does not necessarily mean that you will receive fewer advertisements; it may mean that the advertisements you see are less relevant to your interests.

Where a cookie preference tool is provided, its settings may not control cookies placed by independent third parties. You may need to use the relevant provider's own controls or privacy options. We cannot guarantee that every third-party technology can be disabled through our website.

Privacy, updates and questions

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, pages visited, links used, session times, referring website and information about interactions with our online services. We may use this information for the purposes described in this policy, our Privacy Policy, security processes, service improvement and legal or regulatory compliance.

We take reasonable steps to manage information collected through cookies appropriately. Access to information may be limited to people and providers who need it for legitimate business, technical, security, support, compliance or operational purposes. Information may be processed by service providers in accordance with their contractual obligations and applicable law.

This policy may be updated from time to time to reflect changes to our website, the technologies we use, third-party services, legal requirements or our information-handling practices. The updated version will apply when it is published on the website unless a different effective date is stated. You should review this page periodically, particularly before using account or gambling services.

If you have a question about cookies, privacy or the way information is handled by Joo Casino, please use the contact or support method made available on the website. Do not include unnecessary sensitive information in a general enquiry. For more information about personal information, access requests, corrections and other privacy matters, please refer to our Privacy Policy.

This policy is intended as general information for visitors and players in Australia. It does not limit any rights or protections that apply under Australian law, nor does it replace any specific notice presented when you use a particular website feature or service.