- OperatorDama N.V.
- Established2014
- Total games8,000+ including 500+ live tables
- Game providers100+
How to get in touch
The easiest way to contact Joo Casino is by email. Send your message to support@joo-casino.best and include enough information for the team to understand and review your request. Support will normally respond as soon as possible, usually within 24 hours, although response times may vary depending on the subject and the information required.
For faster assistance, please include the following where relevant:
- The email address registered to your account or your username
- A short, clear description of the issue or question
- Any relevant transaction details, dates or reference information
- Screenshots showing the problem, if relevant
Do not send your password or other sensitive security information by email. If your request concerns account access, provide only the details needed to identify your account safely.
What support can help with
- Account access, profile details and verification questions
- Deposits, withdrawals and payment-related queries
- Bonus terms, eligibility and general promotional questions
- Technical problems, loading errors or website features
- Responsible gambling requests, including help with managing your play or restricting access
When contacting support about responsible gambling, please explain what assistance you are seeking. The team can provide information about the available account controls and relevant next steps.
